Effective Date: December 11, 2025

Website: thekateclinic.ca

The Kate Clinic (“we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book an appointment, or make a purchase from our online store.

We operate in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws in Saskatchewan, Canada.

We collect personal information that you voluntarily provide to us and data that is automatically collected when you use our website.

Depending on how you interact with us, we may collect the following:

• Identity Data: Name, date of birth (if provided for treatments).
• Contact Data: Email address, phone number, billing address, and shipping address.
• Transaction Data: Details about payments to and from you and other details of products and services you have purchased from us.
• Account Data: Username and password if you create a store account.

When you visit our site, we automatically collect specific information about your device and browsing behavior, including:

• IP address and browser type.
• Time zone setting and location data.
• Operating system and platform.
• Pages viewed, time spent on pages, and click data.

You provide us with your personal information when you:

• Fill out a contact form on our website.
• Book an appointment via our booking partner, JaneApp.
• Purchase a product from our Shopify store.
• Sign up for our newsletter or email list.

We use cookies, pixels, and server logs to collect technical data. This includes:

• Google Analytics: To understand website traffic and user behavior.
• Microsoft Clarity: To analyze user interactions through heatmaps and session replays.
• Advertising Pixels: We use the Meta Pixel (Facebook/Instagram) and Google Ads tags to measure the effectiveness of our advertising and to retarget visitors with relevant ads on third-party platforms.

We use your data for the following legitimate business purposes:

• Service Delivery: To schedule appointments, process transactions, and ship orders.
• Communication: To send appointment reminders, order confirmations, and respond to your inquiries.
• Marketing: To send you newsletters (only with your consent) and show you relevant advertisements on social media and search engines.
• Website Improvement: To analyze how users interact with our site to improve functionality and user experience.
• Security: To detect and prevent fraud or security breaches.

We do not sell your personal information. However, we share data with trusted third-party service providers who assist us in operating our business.

Our online store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

• Your data is stored through Shopify’s data storage, databases, and the general Shopify application. They store your data on a secure server behind a firewall.
• Payment Processing: If you choose a direct payment gateway (like Shopify Payments/Stripe) to complete your purchase, Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS).

We use JaneApp to manage clinic bookings. When you book an appointment, your data is processed and stored securely by JaneApp in compliance with Canadian privacy standards. We recommend reviewing JaneApp’s privacy policy for specific details on their data handling.

We share non-identifiable, aggregated usage data with:

• Google: For analytics and advertising display.
• Meta (Facebook): For managing our social media advertising.
• Microsoft: (See specific disclosure below).

We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

We use cookies to improve your experience. You can choose to disable cookies through your browser settings, though this may affect the functionality of our store or booking system. Our cookies generally fall into four categories:

1. Essential: Necessary for the site to function (e.g., the shopping cart).
2. Performance: Help us understand site traffic (e.g., Google Analytics).
3. Functional: Remember your preferences (e.g., language or region).
4. Targeting: Used to deliver relevant ads (e.g., Facebook Pixel).

We retain your personal information only as long as necessary to fulfill the purposes for which we collected it, including for satisfying any legal, accounting, or reporting requirements.

While we use secure, industry-standard platforms (Shopify, JaneApp) to protect your data, please be aware that no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Our primary operations are in Canada. However, some of our service providers (like Shopify, Google, or Microsoft) may process or store your data in servers located outside of Canada, including in the United States. In such cases, your data may be subject to the laws of those jurisdictions.

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

Under Canadian privacy laws, you have the right to:

• Access: Request access to the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Withdraw Consent: Withdraw your consent for marketing communications at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

If you have questions about this Privacy Policy or how we handle your data, please contact our Privacy Officer:

The Kate Clinic Email:
[email protected]

Address:
3435 B Pasqua St, Regina, SK S4S 7K9